Work/Life Solutions by GuidanceResources

Work/Life Solutions is provided by GuidanceResources® and offers counseling, legal and financial consultation, work-life assistance and crisis intervention services to all our employees and their household family members.

Why provide Work/Life Solutions?
Because we care about our employees and their dependents. Work/Life Solutions can be used free of charge as needed when you or your dependents are facing emotional, financial, legal or other concerns.

Are the services confidential?
Yes, Work/Life Solutions is strictly confidential. No information about your participation in the program is provided to your employer.

Why might my family or I use the services?
There are many reasons to use these services. You may wish to contact Work/Life Solutions if you:

  • Are feeling overwhelmed by the demands of balancing work and family
  • Are experiencing stress, anxiety or depression
  • Are dealing with grief and loss
  • Need assistance with child or elder care concerns
  • Have legal or financial questions
  • Have concerns about substance abuse for yourself or a dependent

What happens when I call?
When you call, you will speak with a GuidanceConsultantSM, a master’s- or PhD-level counselor who will collect some general information about you and will talk with you about your needs. The Guidance Consultant will provide the name of a counselor who can assist you. You can then set up an appointment to speak with the counselor over the phone or schedule a face-to-face visit.

What counseling services does Work/Life Solutions provide?
Work/Life Solutions provides free short-term counseling with counselors in your area who can help you with your emotional concerns. If the counselor determines that your issues can be resolved with short-term counseling, you will receive counseling through Work/Life Solutions. However, if it is determined that the problem cannot be resolved in short-term counseling in Work/Life Solutions and you will need longer-term treatment, you will be referred to a specialist early on and your insurance coverage will be activated.

Can my children use Work/Life Solutions?
Yes. Work/Life Solutions is a confidential benefit for employees and their household family members.

Visit the Guidance Resources website.

Work Life Solutions flier
Work Life Solutions FAQ

Web ID
Contact your Human Resources Office for the Web ID to register for the first time.

Phone Numbers:
Active Employees – 1-866-301-9623
Retirees – 1-833-306-0105
Qatar – 00800.100.071