MDLive Virtual Visits

Virtual Visits is a  feature provided by MDLive through your Blue Cross and Blue Shield (BCBS) health plan. It is available to covered employees and retirees in the A&M Care Plans. You can schedule visits with doctors and therapists via telephone, online video or mobile app. This alternative to in-person appointments provides health care for simple, non-emergency medical and behavioral health conditions 24/7/365.

You can select your doctor from a large, national virtual visit network, or choose to meet with the first available physician. If you want to meet with the same doctor on your second virtual visit, you are able to select him or her from your MDLive dashboard for a follow-up appointment. When appropriate, prescriptions can be sent to your pharmacy of choice. Behavioral health consultations are available by appointment and video only.

Virtual Visits are included in the A&M Care plans with a $10 copay. All retirees including those with Medicare or in the 65 PLUS plan can use these services for the $10 charge. These services are not covered by Medicare and will be paid by BCBS without needing to be submitted to Medicare. You will be asked to pay up front before you speak with the physician. To use MDLive, go to and activate your account. You can also download the MDLive app on your phone.


First, you have many ways to register, such as:

  1. Viewing the Activate Now Page on this website
  2. Calling MDLIVE’s customer service at 1-888-680-8646
  3. Downloading the MDLIVE App

Note: You’ll need your BCBSTX member ID card if registering on MDLIVE’s website or by phone.

Once your account is active, you may start using virtual visits right away. You may:

  1. Review doctor profiles
  2. View openings
  3. Schedule an appointment or meet with the next available doctor