Express Scripts

Did you know Express Scripts can help you manage your prescription refills and deliver them straight to your home? Express Scripts home delivery allows you to order several months of your medication in advance, avoiding refill delays and financial concerns.

Automatic Refill Program
This program helps address one of the main sources of prescription drug anxiety when using home delivery: fear of running out of medication because you forgot to refill or the medication was not delivered when expected.

After a medication is enrolled, you receive notification via e-mail or an automated phone call about ten days before the prescription starts processing. The notice informs you of the impending refill and requests that you contact Express Scripts to stop or reschedule the prescription.

You may stop the order or modify the shipping date via the web or by contacting Customer Service. In addition, you can contact ESI at any other time or go to the Automatic Refills Center on to remove a medication from the program. You must have good payment history to participate.

Extended Payment Plan (EPP)
EPP allows you to spread your prescription payments over three credit or debit card installments so you don’t have to pay all at once. And there’s no waiting — your medication will be shipped after the very first payment.

To enroll in EPP, go to or contact Express Scripts Customer Service at 866-544-6970. A credit or debit card must be available for Express Scripts to charge the installment payment. If you decide to cancel EPP, payment for the remainder of your current prescriptions will be your responsibility. If the payment plan ends, invoices incurred while enrolled in EPP will continue to be charged in three installments. New invoices will require your regular co-payments in full.

Eligibility: Available to all employees, retirees, and their covered dependents enrolled in the A&M Care, 65 Plus and J plans.

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