MDLive mental Health support

ByEstela Felan Updated on

The holidays can bring joy, but also remind us of family challenges, absent loved ones, and social media expectations—all of which can increase our feelings of loneliness. If you’re feeling lonely, sad, or anxious heading into the holiday season, connect with an MDLive mental health professional for help.

Get caring mental health support that provides:

  • Convenient, flexible sessions 7 days a week, including evenings.
  • Your first therapy appointment in a week or less.
  • Appointments from wherever you may be this holiday season.

Virtual Visits is a feature provided by MDLive through your Blue Cross and Blue Shield (BCBS) health plan. You can schedule visits with doctors and therapists via telephone, online video or mobile app. This alternative to in-person appointments provides health care for simple, non-emergency medical and behavioral health conditions anytime day or night.

You can select your doctor from a large, national virtual visit network, or choose to meet with the first available physician. If you want to meet with the same doctor on your second virtual visit, you are able to select him or her from your MDLive dashboard for a follow-up appointment. When appropriate, prescriptions can be sent to your pharmacy of choice. Behavioral health consultations are available by appointment and video only.

Available to employees, retirees and their dependents who are enrolled in the A&M Care Plan, J Plan, or the 65 Plus Medicare Advantage Plan (PPO) for a $10 copay. To use MDLive, go to https://mdlive.com/bcbstx and activate your account. You can also download the MDLive app on your phone.

MDLive FAQ

First, you have many ways to register, such as:

  1. Viewing the Activate Now Page on this website
  2. Calling MDLIVE’s customer service at 1-888-680-8646
  3. Downloading the MDLIVE App

Note: You’ll need your BCBSTX member ID card if registering on MDLIVE’s website or by phone.

Once your account is active, you may start using virtual visits right away. You may:

  1. Review doctor profiles
  2. View openings
  3. Schedule an appointment or meet with the next available doctor

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