If you have been impacted by Hurricane Harvey, the information below may be helpful in meeting your healthcare needs during the next few weeks. In addition, the attached list of contact information for emergency resources in Texas was provided by Deer Oaks Employee Assistance Program.
For assistance with getting ID Cards or locating providers or pharmacies, please contact the appropriate customer service team at BlueCross BlueShield of Texas, Express Scripts, Delta Dental, or Superior Vision.
Special Arrangements for Deductible/Maximum Out-of-Pocket
For employees, retirees and dependents covered by the A&M Care plan, J plan or 65 PLUS plan who had surgery scheduled prior to 8/31/17 that was cancelled due to Hurricane Harvey and rescheduled after 9/1/17, special arrangements will be made to process your surgical claim based on the deductible and out-of-pocket maximum you had incurred prior to 9/1/17. You will need to provide documentation from your physician regarding when the surgery was originally scheduled, that it was cancelled due to Hurricane Harvey-related concerns, and the date for which the surgery was rescheduled.
ID Number and Group Number for BCBSTX
- Active Employees: TXW followed by your UIN
- Retired Employees (retiree or dependent under 65): TXW followed by your UIN
- Retired Employees (retiree or dependent over 65): ZGB followed by your UIN
- Group Number: 039993
For assistance locating BCBSTX providers or with other questions related to accessing medical services, please contact the BCBSTX Customer Service team at: (866) 295-1212.
Prescription Medications and Refills
Knowing that many individuals in the gulf coast area have had to evacuate and may not have had the opportunity to take their medications with them or their medications may have been lost or damaged, Express Scripts has suspended the “refill too early” restriction for those who live in any of the counties designated in Governor Greg Abbott’s state disaster declaration. This means that you will be able to refill your prescription even if it was recently filled. The lifting of this restriction remains in place 30 days from the date of the Governor’s declaration.
For assistance with prescription needs, please contact ESI’s A&M Care Plan Prescription plan customer service team at: (866) 544-6970.
In addition, for Home Delivery and Specialty (Accredo) Medications, special arrangements may be made to hold shipments, ship to a temporary alternate address, or transfer your prescription to a retail pharmacy for dispensing if you are unable to receive your medication by mail. To make these arrangements, contact Express Scripts Customer Service at 1-866-544-6970.
ID Number, Group Number and BIN Number for Express Scripts
- Employees and Retirees: Your UIN
- Group Number: TAMUSRX
- BIN Number: 610014