{"id":40421,"date":"2025-11-16T08:51:06","date_gmt":"2025-11-16T14:51:06","guid":{"rendered":"https:\/\/www.tamus.edu\/benefits\/?p=40421"},"modified":"2025-11-18T16:56:46","modified_gmt":"2025-11-18T22:56:46","slug":"letter-from-conduent-regarding-cyber-incident","status":"publish","type":"post","link":"https:\/\/www.tamus.edu\/benefits\/letter-from-conduent-regarding-cyber-incident\/","title":{"rendered":"Letter from Conduent regarding Cyber incident"},"content":{"rendered":"\n<p>Conduent Business Services, LLC (\u201cConduent\u201d) is a third-party service vendor that offers back-office support to companies such as Blue Cross Blue Shield of Texas, the current health plan administrator for the A&amp;M Care and J Plan.<\/p>\n<p>Conduent experienced a cyber incident earlier this year and is providing notification via postal mail to current and former members of these plans affected by the incident. Conduent\u2019s letter provides information on the incident, including actions they took to secure their system, as well as details on free identity monitoring they are offering as a precaution to impacted individuals.\u202f\u202fIf you receive a letter, please read it carefully and ensure you enroll in the free identity monitoring if you choose to do so before the indicated expiration date.<\/p>\n<p>If you have questions regarding this incident or believe you are an affected individual who did not receive a notification letter, you can contact Conduent\u2019s dedicated call center at\u00a0866-291-3678\u00a0(toll-free), Monday\u2012Friday, from 8:00 a.m. to 8:00 p.m. Central Time.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conduent Business Services, LLC (\u201cConduent\u201d) is a third-party service vendor that offers back-office support to companies such as Blue Cross Blue Shield of Texas, the current health plan administrator for the A&amp;M Care and J Plan. Conduent experienced a cyber incident earlier this year and is providing notification via postal mail to current and former&#8230;<\/p>\n","protected":false},"author":1971,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[102],"tags":[],"class_list":["post-40421","post","type-post","status-publish","format-standard","hentry","category-important-notifications"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Letter from Conduent regarding Cyber incident - Benefits<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tamus.edu\/benefits\/letter-from-conduent-regarding-cyber-incident\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Letter from Conduent regarding Cyber incident - Benefits\" \/>\n<meta property=\"og:description\" content=\"Conduent Business Services, LLC (\u201cConduent\u201d) is a third-party service vendor that offers back-office support to companies such as Blue Cross Blue Shield of Texas, the current health plan administrator for the A&amp;M Care and J Plan. Conduent experienced a cyber incident earlier this year and is providing notification via postal mail to current and former...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tamus.edu\/benefits\/letter-from-conduent-regarding-cyber-incident\/\" \/>\n<meta property=\"og:site_name\" content=\"Benefits\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tamusystem\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-16T14:51:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-18T22:56:46+00:00\" \/>\n<meta name=\"author\" content=\"Estela Felan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@tamusystem\" \/>\n<meta name=\"twitter:site\" content=\"@tamusystem\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Estela Felan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/letter-from-conduent-regarding-cyber-incident\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/letter-from-conduent-regarding-cyber-incident\\\/\"},\"author\":{\"name\":\"Estela Felan\",\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/#\\\/schema\\\/person\\\/d875846e2a8e7eaeb3e5f2925c191e2a\"},\"headline\":\"Letter from Conduent regarding Cyber incident\",\"datePublished\":\"2025-11-16T14:51:06+00:00\",\"dateModified\":\"2025-11-18T22:56:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/letter-from-conduent-regarding-cyber-incident\\\/\"},\"wordCount\":176,\"publisher\":{\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/#organization\"},\"articleSection\":[\"Important Notifications\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/letter-from-conduent-regarding-cyber-incident\\\/\",\"url\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/letter-from-conduent-regarding-cyber-incident\\\/\",\"name\":\"Letter from Conduent regarding Cyber incident - Benefits\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/#website\"},\"datePublished\":\"2025-11-16T14:51:06+00:00\",\"dateModified\":\"2025-11-18T22:56:46+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/letter-from-conduent-regarding-cyber-incident\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/letter-from-conduent-regarding-cyber-incident\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/letter-from-conduent-regarding-cyber-incident\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Regents Home\",\"item\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Important Notifications\",\"item\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/category\\\/important-notifications\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Letter from Conduent regarding Cyber incident\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/#website\",\"url\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/\",\"name\":\"Benefits\",\"description\":\"The Texas A&amp;M University System Network\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/#organization\",\"name\":\"The Texas A&M University System\",\"url\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/wp-content\\\/uploads\\\/sites\\\/146\\\/2026\\\/02\\\/TAMUS-WhiteSeal.png\",\"contentUrl\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/wp-content\\\/uploads\\\/sites\\\/146\\\/2026\\\/02\\\/TAMUS-WhiteSeal.png\",\"width\":700,\"height\":700,\"caption\":\"The Texas A&M University System\"},\"image\":{\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/tamusystem\",\"https:\\\/\\\/x.com\\\/tamusystem\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/#\\\/schema\\\/person\\\/d875846e2a8e7eaeb3e5f2925c191e2a\",\"name\":\"Estela Felan\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/wp-content\\\/wphb-cache\\\/gravatar\\\/61b\\\/61b248f9592d7634133e184f6d0c6d16x96.jpg\",\"url\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/wp-content\\\/wphb-cache\\\/gravatar\\\/61b\\\/61b248f9592d7634133e184f6d0c6d16x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/wp-content\\\/wphb-cache\\\/gravatar\\\/61b\\\/61b248f9592d7634133e184f6d0c6d16x96.jpg\",\"caption\":\"Estela Felan\"},\"url\":\"https:\\\/\\\/www.tamus.edu\\\/benefits\\\/author\\\/efeagin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Letter from Conduent regarding Cyber incident - Benefits","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.tamus.edu\/benefits\/letter-from-conduent-regarding-cyber-incident\/","og_locale":"en_US","og_type":"article","og_title":"Letter from Conduent regarding Cyber incident - Benefits","og_description":"Conduent Business Services, LLC (\u201cConduent\u201d) is a third-party service vendor that offers back-office support to companies such as Blue Cross Blue Shield of Texas, the current health plan administrator for the A&amp;M Care and J Plan. Conduent experienced a cyber incident earlier this year and is providing notification via postal mail to current and former...","og_url":"https:\/\/www.tamus.edu\/benefits\/letter-from-conduent-regarding-cyber-incident\/","og_site_name":"Benefits","article_publisher":"https:\/\/www.facebook.com\/tamusystem","article_published_time":"2025-11-16T14:51:06+00:00","article_modified_time":"2025-11-18T22:56:46+00:00","author":"Estela Felan","twitter_card":"summary_large_image","twitter_creator":"@tamusystem","twitter_site":"@tamusystem","twitter_misc":{"Written by":"Estela Felan","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.tamus.edu\/benefits\/letter-from-conduent-regarding-cyber-incident\/#article","isPartOf":{"@id":"https:\/\/www.tamus.edu\/benefits\/letter-from-conduent-regarding-cyber-incident\/"},"author":{"name":"Estela Felan","@id":"https:\/\/www.tamus.edu\/benefits\/#\/schema\/person\/d875846e2a8e7eaeb3e5f2925c191e2a"},"headline":"Letter from Conduent regarding Cyber incident","datePublished":"2025-11-16T14:51:06+00:00","dateModified":"2025-11-18T22:56:46+00:00","mainEntityOfPage":{"@id":"https:\/\/www.tamus.edu\/benefits\/letter-from-conduent-regarding-cyber-incident\/"},"wordCount":176,"publisher":{"@id":"https:\/\/www.tamus.edu\/benefits\/#organization"},"articleSection":["Important Notifications"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.tamus.edu\/benefits\/letter-from-conduent-regarding-cyber-incident\/","url":"https:\/\/www.tamus.edu\/benefits\/letter-from-conduent-regarding-cyber-incident\/","name":"Letter from Conduent regarding Cyber incident - Benefits","isPartOf":{"@id":"https:\/\/www.tamus.edu\/benefits\/#website"},"datePublished":"2025-11-16T14:51:06+00:00","dateModified":"2025-11-18T22:56:46+00:00","breadcrumb":{"@id":"https:\/\/www.tamus.edu\/benefits\/letter-from-conduent-regarding-cyber-incident\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.tamus.edu\/benefits\/letter-from-conduent-regarding-cyber-incident\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.tamus.edu\/benefits\/letter-from-conduent-regarding-cyber-incident\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Regents Home","item":"https:\/\/www.tamus.edu\/benefits\/"},{"@type":"ListItem","position":2,"name":"Important Notifications","item":"https:\/\/www.tamus.edu\/benefits\/category\/important-notifications\/"},{"@type":"ListItem","position":3,"name":"Letter from Conduent regarding Cyber incident"}]},{"@type":"WebSite","@id":"https:\/\/www.tamus.edu\/benefits\/#website","url":"https:\/\/www.tamus.edu\/benefits\/","name":"Benefits","description":"The Texas A&amp;M University System Network","publisher":{"@id":"https:\/\/www.tamus.edu\/benefits\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.tamus.edu\/benefits\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.tamus.edu\/benefits\/#organization","name":"The Texas A&M University System","url":"https:\/\/www.tamus.edu\/benefits\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.tamus.edu\/benefits\/#\/schema\/logo\/image\/","url":"https:\/\/www.tamus.edu\/benefits\/wp-content\/uploads\/sites\/146\/2026\/02\/TAMUS-WhiteSeal.png","contentUrl":"https:\/\/www.tamus.edu\/benefits\/wp-content\/uploads\/sites\/146\/2026\/02\/TAMUS-WhiteSeal.png","width":700,"height":700,"caption":"The Texas A&M University System"},"image":{"@id":"https:\/\/www.tamus.edu\/benefits\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/tamusystem","https:\/\/x.com\/tamusystem"]},{"@type":"Person","@id":"https:\/\/www.tamus.edu\/benefits\/#\/schema\/person\/d875846e2a8e7eaeb3e5f2925c191e2a","name":"Estela Felan","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.tamus.edu\/benefits\/wp-content\/wphb-cache\/gravatar\/61b\/61b248f9592d7634133e184f6d0c6d16x96.jpg","url":"https:\/\/www.tamus.edu\/benefits\/wp-content\/wphb-cache\/gravatar\/61b\/61b248f9592d7634133e184f6d0c6d16x96.jpg","contentUrl":"https:\/\/www.tamus.edu\/benefits\/wp-content\/wphb-cache\/gravatar\/61b\/61b248f9592d7634133e184f6d0c6d16x96.jpg","caption":"Estela Felan"},"url":"https:\/\/www.tamus.edu\/benefits\/author\/efeagin\/"}]}},"taxonomy_info":{"category":[{"value":102,"label":"Important Notifications"}]},"featured_image_src_large":false,"author_info":{"display_name":"Estela Felan","author_link":"https:\/\/www.tamus.edu\/benefits\/author\/efeagin\/"},"comment_info":0,"category_info":[{"term_id":102,"name":"Important Notifications","slug":"important-notifications","term_group":0,"term_taxonomy_id":107,"taxonomy":"category","description":"","parent":0,"count":1,"filter":"raw","cat_ID":102,"category_count":1,"category_description":"","cat_name":"Important Notifications","category_nicename":"important-notifications","category_parent":0}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/www.tamus.edu\/benefits\/wp-json\/wp\/v2\/posts\/40421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tamus.edu\/benefits\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tamus.edu\/benefits\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tamus.edu\/benefits\/wp-json\/wp\/v2\/users\/1971"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tamus.edu\/benefits\/wp-json\/wp\/v2\/comments?post=40421"}],"version-history":[{"count":0,"href":"https:\/\/www.tamus.edu\/benefits\/wp-json\/wp\/v2\/posts\/40421\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tamus.edu\/benefits\/wp-json\/wp\/v2\/media?parent=40421"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tamus.edu\/benefits\/wp-json\/wp\/v2\/categories?post=40421"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tamus.edu\/benefits\/wp-json\/wp\/v2\/tags?post=40421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}