{"id":40521,"date":"2026-01-06T12:15:41","date_gmt":"2026-01-06T18:15:41","guid":{"rendered":"https:\/\/www.tamus.edu\/benefits\/?page_id=40521"},"modified":"2026-08-11T15:45:55","modified_gmt":"2026-08-11T20:45:55","slug":"life-add","status":"publish","type":"page","link":"https:\/\/www.tamus.edu\/benefits\/life-add\/","title":{"rendered":"Life Insurance and AD&amp;D"},"content":{"rendered":"<h2><font color=\"#500000\" face=\"Montserrat, sans-serif\">Life Insurance<\/font><\/h2>\n<p>The Hartford is the life insurance carrier for the A&amp;M System. The plan offers Basic Life, Dependent Life, and Optional Life to benefit-eligible employees. For more information, visit the <a href=\"https:\/\/app.joinpasito.com\/tamus\">The Hartford TAMUS<\/a> website.<\/p>\n<p>For detailed plan information and continuation options, portability and conversion, view the <a href=\"http:\/\/assets.system.tamus.edu\/files\/benefits\/website\/SPDs\/SPDLife.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Life Insurance Plan Description.<\/a><\/p>\n<p><strong>Resources<br \/><\/strong><a href=\"http:\/\/assets.system.tamus.edu\/files\/benefits\/website\/HartfordEVGuide.pdf\">Employee Summary Guide<\/a><strong><br \/><\/strong><a href=\"http:\/\/assets.system.tamus.edu\/files\/benefits\/website\/retireehartfordsummary.pdf\">Retired Employee Summary Guide<\/a><\/p>\n<h2><font color=\"#500000\" face=\"Montserrat, sans-serif\">Value Added Services<\/font><\/h2>\n<p>\t\t\t\t\tEmpathy for Employees<\/p>\n<p>As part of your policy with The Hartford, you have complementary access to Empathy, a service that can assist you with pre-planning \u2013 such as will preparation and funeral arrangements \u2013 to ease your family\u2019s burden in the future. These services offer compassionate support and guidance to help you prepare for difficult moments of grief and loss.<\/p>\n<p>Services available through Empathy:<\/p>\n<ul>\n<li>Online Will Preparation \u2013 Step-by-step guidance and support for preparing a will.<\/li>\n<li>On-Demand Assistance \u2013 Get around the clock professional advice and support from the Empathy Care Team.<\/li>\n<li>Funeral Planning \u2013 Detailed instructions and on-demand assistance available to help plan a funeral, burial and\/or cremation.<\/li>\n<li>End-of-life Wishes \u2013 Make informed decisions now so that your final preferences can be honored.<\/li>\n<li>Step-by-Step Checklist \u2013 Find clear guidance and expert for your every need.<br \/>Estate planning \u2013 Settle administrative, legal, and tax details to ease the burden of your family.<\/li>\n<\/ul>\n<p>To access these services, register online at\u00a0<a href=\"https:\/\/app.empathy.com\/auth\/sign-up?partner=thehartford-care&amp;utm_source=hartford&amp;utm_medium=life_insurance&amp;utm_campaign=unknown&amp;utm_content=unknown&amp;locale=en-US\">join.empathy.com\/hartfordcare<\/a>. Once you register, you can access these services online or by calling 1 (229) 544-2332.<\/p>\n<p>\t\t\t\t\tEmpathy for Beneficiaries<\/p>\n<p>As part of your policy with The Hartford, you and your beneficiary have complimentary access to Empathy, a service that helps families through all the emotional and practical challenges that follow a loss. You and your<br \/>beneficiary have access to resources and real, trained professionals who are there to listen and offer compassionate support and guidance during this difficult time. Some of the services available to you and your beneficiary when you\u2019ve lost a loved one include:<\/p>\n<ul>\n<li>Easy-to-use App \u2013 Access resources and services in one place to help you navigate the challenges of loss.<\/li>\n<li>Dedicated Care Team \u2013 Chat one-on-one with a dedicated Care Manager for expert advice and on-demand support<\/li>\n<li>Grief Counseling \u2013 Licensed social workers are available to listen and give support.<\/li>\n<li>Funeral Planning \u2013 Detailed instructions and on-demand assistance are available to manage the logistics of funeral planning, burial, cremation and other related services.<\/li>\n<li>Obituary Writing \u2013 Online obituary writing wizard tool offers step-by-step guidance.<\/li>\n<li>Estate Administration \u2013 Guidance is available for navigating estate and probate processes.<\/li>\n<li>Account Deactivation \u2013 Get help closing unneeded financial accounts, memberships and subscriptions.<\/li>\n<li>Identity Theft Protection \u2013 Step-by-step instructions to freeze credit and protect the identity of your loved one.<\/li>\n<li>Family Collaboration \u2013 Support for the process by sharing with up to 10 others on an account.<\/li>\n<li>Secure Vault \u2013 A safe place to upload, organize, and share crucial documents.<\/li>\n<\/ul>\n<p>To access these services, register online at\u00a0<a href=\"https:\/\/app.empathy.com\/auth\/sign-up?partner=thehartford&amp;utm_source=lp-redirect&amp;utm_medium=website&amp;utm_campaign=landing-page&amp;locale=en-US\">empathy.com\/partner\/Hartford<\/a>\u00a0or download the Empathy app, use access code: EMP-HART. Empathy\u2019s dedicated Care Managers are available via chat, email, text and phone. Once registered, you or your beneficiary can access these services online or by calling (270) 681-1364.<\/p>\n<p>\t\t\t\t\tOG Services<\/p>\n<p><strong>Dedicated Customer Support<\/strong><\/p>\n<p>The Hartford partners with OG Benefits to provide additional guidance on the life insurance plans. You can contact them at 1 (833) 867-5300, Monday-Friday 8 AM to 5 PM, for a consultation about Life and Dependent Life Insurance coverage. This service also provides:<\/p>\n<ul>\n<li>Assistance with Evidence of Insurability<\/li>\n<li>Answers to questions about Beneficiaries under Texas law<\/li>\n<li>Death claim support and additional services, including survivors\u2019 questions<\/li>\n<li>Advice on special circumstances like Accelerated Death Benefits<\/li>\n<\/ul>\n<p>\t\t\t\t\tTravel Assistance and ID Theft Protection Services<\/p>\n<p>Travel Assistance with ID Theft Protection includes pre-trip information to help you feel more secure while traveling. It can also help you access professionals across the globe for medical assistance when traveling 100+ miles from home for 90 days or less.<\/p>\n<p>ID Theft services are available to you and your family at home or when traveling. In addition to prevention education, this service provides advice and help with administrative tasks resulting from identity theft:<\/p>\n<ul>\n<li>Fraud alert to three credit bureaus<\/li>\n<li>Resolution guidance and assistance<\/li>\n<li>Personal services such as translation<\/li>\n<\/ul>\n<p>Call toll-free at 1 (800) 243-6108 or email assist@imglobal.com to use this service or view the\u00a0<a href=\"https:\/\/assets.system.tamus.edu\/files\/benefits\/pdf\/programs\/life-travelassist.pdf\">Travel Assistance and ID Theft Protection flier<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Life Insurance The Hartford is the life insurance carrier for the A&amp;M System. The plan offers Basic Life, Dependent Life, and Optional Life to benefit-eligible employees. For more information, visit the The Hartford TAMUS website. For detailed plan information and continuation options, portability and conversion, view the Life Insurance Plan Description. ResourcesEmployee Summary GuideRetired Employee&#8230;<\/p>\n","protected":false},"author":2713,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"show","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-40521","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Life Insurance and AD&amp;D - Benefits<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tamus.edu\/benefits\/life-add\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Life Insurance and AD&amp;D - Benefits\" \/>\n<meta property=\"og:description\" content=\"Life Insurance The Hartford is the life insurance carrier for the A&amp;M System. 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