10) What should I do if the retiree pays, but the payment is for less than the total due?
When the payment received is for less than the total amount due, you must enter the exact amount paid on the Receipt Entry Screen (642). Your Human Resources office probably has a policy about what coverage order to use when applying the payment. Usually medical coverage is the top priority. Enter the total amount received, and divide the payment among the premiums as dictated by your system member’s policy. The retiree will receive a past due letter for those coverages left under-paid, and the next bill printed will also show the past due amounts.
This page was last updated on 06/11/2010 17:09:25