A person has paid more than the invoice amount, what should I do? »

 6) A person has paid more than the invoice amount, what should I do?

There are 2 ways to handle this situation.

  1. You could enter the total amount received, which will cause the next printed bill to be of a lesser amount.
  2. You could refund the amount paid over what was due. You should NEVER request an invoice to try and handle this situation. The only time you should request an invoice is when there is a past month during which the retiree owed premiums but no invoice was created

This page was last updated on 06/11/2010 17:09:32