1) What do I do when I am notified that a drafted account had insufficient Funds?
When you receive a notice that a drafted account had insufficient funds, you must go the Receipt Entry Screen (642) and zero-out the receipt for that invoice to reflect that the payment was not received. The best course of action at that point is to also zero out the invoice on the Bill Request Screen (641) and then request a new bill for that coverage month. That way, when you receive payment, you can enter that payment on the new invoice. You should also turn the person’s bank draft off. This can be done by blanking out the bank draft information on Screen 118. This will assure that no more premiums are drafted until all past due amounts are paid.
This page was last updated on 06/11/2010 17:08:10